Terms & Conditions
Methods of Payment at the Store
- Cash
- Debit
- Visa, MasterCard and American Express
- Purchase orders (account must be set up prior to purchase. Please contact sales@ontimesupply.com for more information.)
What we offer
On Time Supply sells to everyone - from tradespeople and professionals, to homeowners and artists/hobbyists, as well as to students and institutions, including charities, municipalities, and government affiliates. Items can be purchased in person or online and we ship across the United States.
Products include:
- Power Tools and Accessories
- Cordless Tools, Batteries and Chargers
- Woodworking and Metalworking Machinery
- Fasteners and other consumables
- Outdoor Power Equipment (Generators and Landscaping)
- Cutting Tools, Blades and Bits (for metal, wood, masonry stone, plastics, etc.),
- Abrasives and Adhesives
- Pneumatic Tools and Compressors
- Hand Tools, Mechanical Tools and Trade Specific Tools
- Clamping and Work-Holding Tools
- Precision Tools and Inspection Tools
- Wearable Safety Equipment and Rigs
- Toolbelts, Pouches and Systems
- Tool Boxes, Bags and Storage Systems
We can also source special order items outside of our regular stocking items. Speak with our sales managers by calling (845) 352-8600 or send an email to sales@ontimesupply.com for further details.
Price Match/Guarantee Policy
On Time Supply is committed to providing the best products at the best value. If you see a lower advertised price from a qualifying American retail website, we will match the price within 30 days of the original purchase date. Conditions apply. See below for details.
Price Match with a Competitor
- Competitor must be an authorized American dealer. We do not price match marketplace and 3rd party sellers on websites such as Amazon, Ebay etc.
- Item(s) must be identical. Same manufacturer, same model number, same type or generation, same accessories.
- Item(s) must be advertised through the competitor’s website and must be in stock.
- Any additional shipping or miscellaneous charges that apply to the competitor price will be applied to the transaction
- Price Match does not apply to clearance, liquidation, special events, spend and get promotions, bonus items, Black Friday and Boxing Day (or similar sales events) or website errors
- We reserve the right to limit quantities and decline price matches that are “too good to be true”, are out of line with normal sales activity for that item, and/or breaking vendor pricing agreements for authorized sellers
- Price match cannot be combined with any other offers or promotions
Price Guarantee with On Time Supply
- Price Guarantee can be applied within 30 days of original purchase date. Bring your receipt and original form of tender to the store and the difference will be refunded. If original tender is unavailable, a gift card will be issued. For online orders, have your order confirmation ready
- Price Guarantee does not apply to clearance, liquidation, special events, spend and get promotions, bonus items, Black Friday and Boxing Day (or similar sales events), website errors
**Note: Price guarantee is not available for special On Time Supply events. A new separate purchase is required on event days and items previously purchased may be returned at a later date in accordance with the Return Policy.
We reserve the right to revise this policy at any time without prior notice.
Online Promotion Exclusions
At the request of our vendors and suppliers, certain brands and items are excluded from general sales and promotions, unless otherwise noted. On Time Supply online sales exclusions include but are not limited to Festool, Honda, Mafell, Mirka, SawStop, Shaper, Stihl, Martinez T-shirts, gift cards and sale items unless otherwise mentioned. No Price Adjustments. Cannot be combined with any other offer.
Warranty
Virtually all of our tools carry a manufacturer's warranty. For power tools and machinery, the warranty is typically 1 year against manufacturer's defects, and covers the cost of parts and labor with the manufacturer directly. Hand tools, cutting tools, tool accessories, etc. vary by manufacturer. Please contact us for warranty information on specific products or how best to get in touch with a specific manufacturer to make a warranty claim with them.
Ultimately, we strive for customer satisfaction and are happy to help where we can regarding manufacturer warranty/service issues in a fair and reasonable manner.
On Time Supply